This website is operated by Alhansat Technologies (OPC) Private Limited (“Alhansat”). Throughout the site, the terms “we”, “us”, and “our” refer to Alhansat.

RETURNS

At Alhansat, we strive to provide our clients with high-quality services and products. If you are not entirely satisfied with your purchase, we’re here to help. Below are the conditions and procedures for returns and refunds.

Eligibility for Returns

Our returns policy covers products and services purchased directly from Alhansat through our website. To qualify for a return:

1. Timeframe: You must request a return within 15 days of purchase or delivery.
2. Condition: The product must be in the same condition that you received it, unused, and in its original packaging.
3. Proof of Purchase: A receipt or proof of purchase is required to initiate a return.

Certain types of products, including downloadable software, digital content, and custom consulting services, may not be eligible for a return. Please refer to the product-specific information provided at the time of purchase.

NON-RETURNABLE ITEMS

Certain items are exempt from being returned:

• Digital or downloadable products
• Custom consulting services once initiated
• Non-physical products (e.g., SaaS subscriptions) once accessed or used

For any clarification, please contact our support team before initiating a purchase.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Refund Eligibility

1. Approved Returns: Refunds are granted for items in original, unused condition and returned within the policy timeframe.
2. Partial Refunds: If the item is not in its original condition, is damaged, or has missing parts not due to our error, a partial refund may be issued.
3. Non-Refundable Services: Certain services, such as consulting fees and digital content, are non-refundable unless stated otherwise at the time of purchase.

Processing Your Refund

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Processing times may vary depending on your payment provider.

LATE OR MISSING REFUNDS

If you haven’t received a refund within the expected timeframe, please:

1. Check with Your Bank: Refunds may take additional time to post depending on the financial institution.
2. Contact Your Credit Card Provider: Some providers may have additional processing time before a refund is officially posted.

If you’ve completed these steps and still have not received your refund, please contact us at contact@alhansat.com.

EXCHANGES

Currently, Alhansat does not offer exchanges. If you require a replacement, please initiate a return for the item first and then make a new purchase.

CANCELLATIONS

Orders may be canceled within 24 hours of placement by contacting our customer service team. Please note that once processing has begun, the order cannot be canceled, and a return request must be initiated instead.

CONTACT INFORMATION

For questions regarding returns, refunds, or any part of this policy, please reach out to us at contact@alhansat.com.